In beta today: the Dispatch module
Dispatch, the ticketing engine at the core of TelnexOps PSA, is in beta: in active use by real service teams, under continuous development, and still smoothing out rough edges. Everything described below is working functionality you can use today, not a preview.
Dispatch & Ticket Management
Tickets are triaged and assigned to the right technician, with SLA timers visible at every stage so nothing quietly goes stale.
Time Tracking
Technicians log time directly on the ticket they are working, with no separate timesheets and no end-of-week reconstruction.
Billing Workflows
Logged time flows into billing with no re-entry step, so invoices accurately reflect the work that was performed.
Reporting & Stats
View ticket volume, resolution time, and technician workload at a glance, built to answer the questions MSP owners ask most: where are we slow, and who is overloaded?
See it in action. Watch the demo or review what is coming next on the roadmap.